While some activities have age restrictions, Snozone provides options for all ages. Our Kids' Snow School is suitable for children aged 3 and above, and we offer lessons and activities for adults as well. Please check the specific activity details on our website or contact our customer service team for more information.
What is the cancellation policy?
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Snozone understands that plans can change, so we offer a flexible cancellation policy. If you need to cancel your booking, please notify us at least 48 hours in advance to receive a full refund. Cancellations made within 48 hours of the scheduled activity may be subject to a cancellation fee.
Is there a student discount available at Snozone?
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No, Snozone does not offer a student discount.
Are there any discounts for NHS employees at Snozone?
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No, Snozone does not offer discounts specifically for NHS employees.
What benefits do Snozone members receive?
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Snozone members enjoy a mountain of exclusive offers, priority bookings, and reduced prices at Snozone venues, saving up to £500 a year.
Can I book activities and lessons online?
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Yes, customers can easily book activities and lessons online through our website. Simply navigate to the "Book Now" section, select your preferred date and time, and follow the prompts to complete your booking. Our online booking system is quick, convenient, and secure.
Do you provide equipment rental?
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Yes, Snozone offers equipment rental for skiing and snowboarding. We have a wide range of high-quality gear available, including skis, snowboards, boots, and helmets. You can add equipment rental to your booking during the online reservation process or inquire about it at our reception desk.
Can I bring my own equipment?
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Yes, customers are welcome to bring their own skiing or snowboarding equipment. However, we recommend ensuring that your equipment is in good condition and appropriate for indoor snow slopes. Our staff will conduct a quick inspection to ensure the safety and suitability of your gear before you hit the slopes.
Does Snozone offer gift vouchers?
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Yes, Snozone gift vouchers are available in denominations of £25, £50, or £100. They can be used at any Snozone venue for slope activities, merchandise, or in Alpine Kitchen restaurants.
Is there parking available?
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Yes, Snozone has ample parking facilities for our customers. We offer free parking for up to 4 hours, allowing you to enjoy your time at our indoor snow resort without worrying about parking fees. Please note that parking availability may vary during peak times, so we recommend arriving early to secure a spot.