Music Glue offers a comprehensive ticketing solution for artists. They can create and sell tickets for their live shows, tours, and events directly through their online store. Artists have the flexibility to set ticket prices, manage guest lists, and even offer exclusive VIP packages. Fans can easily purchase tickets and receive them digitally or via mail, depending on the artist's preference.
What is the delivery time offered by Music Glue?
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Music Glue provides shipping options with estimated delivery times. Shipping within a country typically takes 1-4 business days, although there may be occasional delays of up to 18 business days. For shipping within a continent, the estimated delivery time is 4-14 business days, with possible delays of up to 28 days. Shipping to another continent generally takes 7-20 days, with a possible delay of 37 days. Specifically, shipping from the UK to the USA is expected to take 7-14 business days, with a potential delay of 28 days. Please note that these estimates are subject to various factors and may vary depending on the circumstances.
What is the return policy?
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Music Glue offers a 14-day return policy for all items purchased from the online store. The item must be in its original condition with tags attached. Customers should contact customer service to initiate the return process and receive further instructions. Once the item is received and inspected, a refund will be issued to the original payment method.
How can I contact customer service?
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Customers can reach Music Glue customer service by emailing [email protected]. The customer service team aims to respond to all inquiries within 24 hours. Additionally, there is a contact form available on the website for customers to submit their questions or concerns.
How does Music Glue handle payments and transactions?
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Music Glue provides a secure payment system for both artists and fans. It supports various payment methods, including credit/debit cards, PayPal, and Apple Pay. Artists receive their earnings directly into their designated bank account, and fans can make purchases with confidence, knowing that their payment information is protected.
What is the cancellation policy offered by Music Glue?
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To cancel your merchandise or physical music items from Music Glue, log in to your account and request a cancellation within 14 days of delivery. If your order hasn't been shipped yet, they will attempt to cancel it, but cancellation is not always possible. To initiate the cancellation process, return unwanted items in resalable condition without using them, and bear the return postage. Use a tracked delivery service with insurance for the value of the goods to ensure safe delivery. If the item is lost during transit, Music Glue won't be able to process a refund.
How long will it take for my order to be delivered?
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Music Glue aims to dispatch all orders within 1-2 business days. Once dispatched, UK orders typically arrive within 2-3 business days, while international orders may take longer depending on the destination. Customers will receive a shipping confirmation email with tracking information once their order has been dispatched.
Can fans purchase physical merchandise on Music Glue?
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Yes, fans can purchase physical merchandise such as CDs, vinyl records, clothing, and accessories directly from the artist's online store on Music Glue. Artists can easily manage their inventory, set prices, and fulfill orders through the platform, ensuring a smooth purchasing experience for fans.