What is Eurostar's compensation policy in case of delays?
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Passengers are entitled to claim compensation if their train is delayed by 60 minutes or more. For more details regarding Eurostar's compensation policy and how to file a claim, please refer to their website or contact customer service.
Does Eurostar allow the customers to change their travel date?
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You have the flexibility to change your travel date at Eurostar without incurring an exchange fee, as long as it is done up to 7 days before your departure. If the new ticket is more expensive, you will need to pay the fare difference. Child tickets can also be exchanged without a change fee, but any fare difference must be paid. Within 7 days of departure, changes are still possible but will require a non-refundable exchange fee and fare difference for more expensive trains.
Does Eurostar offer loyalty programs?
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Club of Eurostar is a rewards program for cross-Channel travelers. Earn 1 point for every £1 spent on travel and 1 point for every £2 spent on train + hotel packages. Points are awarded to the lead passenger and cannot be used to move up to the next Club level. Redeem points for ticket discounts, seat upgrades on Eurostar, tickets, or exchange points for ALL, Accor's lifestyle loyalty program.
Should the customers download Eurostar's app?
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Download the Eurostar's app for a range of convenient benefits. Stay updated on live train information, book tickets easily at the best prices, and manage all your bookings in one place. Access your mobile tickets quickly and save time and paper. Enjoy exclusive Club rewards, including offers, deals, and the ability to use your points for free or discounted tickets and upgrades. Enhance your experience with the app today.
Do they offer discounts for students?
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Eurostar offers youth fares for passengers between the ages of 12 and 25, providing an opportunity for students to travel at discounted rates. Additionally, special offers are available for passengers over the age of 60, catering to various age groups.
How can I get the best prices for Eurostar tickets?
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Booking your trip well in advance gives you the best chance to secure a low-cost fare, especially during peak times such as bank holidays and weekends. Utilize the Eurostar app for convenient booking and to stay updated on new offers and deals.
Do they offer group travel options?
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Yes, Eurostar provides dedicated services for group travel of 10 or more people. Their team can prepare quotes and offer valuable tips to ensure a seamless trip for your group. To receive a quote or learn more about group travel arrangements, please email [email protected] or call +44 (0)3448 224 800.
What are the benefits of signing up at Eurostar?
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Be the first to hear about their new offers, daily deals, exciting competitions, and insider tips for their top destinations. By staying in the loop, you'll have the advantage of accessing exclusive promotions and valuable insights to enhance your travel experience. Don't miss out on any updates - subscribe now to stay up to speed with Eurostar.